New Feedback Functionality: For service buyers who wish to use OnForce exclusively for work order management, we have implemented product enhancements designed to support service excellence. One enhancement is the feedback functionality which allows you to receive feedback regarding your ability to effectively and accurately set appointments.

Schedule Appointment Windows: To help you successfully set buyer and end-user expectations regarding on-site time arrival, you will now be able to schedule appointment windows, in addition to setting exact appointment times.

Formalized Spend Limit Increase: In order to organize and streamline the price adjustment process, OnForce has now created a "request spend limit increase" link beneath a work order price, which allows you to request an increase from a service buyer. This will alert the services buyer to the spend limit increase, along with the amount and reason for the request.

Effective communication is critical for ensuring service event success. With several ways to foster better communication skills, our March and April OnForce Pro Town hall focused on best practices when working with service buyers.

TIP: We continually update the platform to encourage new ways for OnForce Pros to connect with service buyers. Refer to your PCC or OnForce Pro Help topics for updates to learn about our most recent enhancements. Some include:

Using "Check-In" Requirement: For service buyers who require that an OnForce Pro check-in when they arrive on-site, we have created a new sub-status update, which allows you to easily update the service buyer when you arrive on the customer site. You can check- in by using the WAP site; update the IVR system; go through your PCC; or simply click the sub-status links within the Acceptance email notification.

Setting Sub-Status Updates: We have made it easier for OnForce Pros to update the sub-status of any work order throughout its entire duration. Like the "check-in" requirement, you can update the sub-status in four different ways.